FAQ

What types of payments does All Mercedes accept?

To serve you better, we currently accept many different types of payments. We accept Discover, MasterCard and Visa credit and debit cards. There are no additional or hidden fees associated with using your credit card.

Everyone pays for credit card fraud in the form of higher prices.  In an effort to reduce credit card theft, we have instituted some guidelines and restrictions on first-time customers.  If you live within the United States, first-time customers with orders over $200 must have them shipped to the billing address on the credit card.  Alternatively, you can fax us a copy of your credit card (proof that you have it in your possession), or you can call your credit card bank and have them add your shipping address to a list of approved addresses for your credit card.

International customers will be asked to submit a photocopy of their credit card along with a copy of a photo ID.  In addition, large orders from first-time customers may require you to send us a bank transfer in lieu of paying by credit card.  Again, this is to protect us from rampant International credit card fraud, for which there is little or no recourse.

How long will it take for me to receive my order?

Each item that you place in your shopping cart will have an expected shipment time associated with it.  Most items are available and in stock, however, some may need to be special ordered or custom manufactured.  Items like car covers and floormats are individually custom made to your exact specifications and thus require some time before they can be shipped.  To determine when you will receive your order, you need to consider the availability of the items you are ordering as well as the desired shipping option you select.

Here's the equation we use: Item Availability + Shipping Time = Total Delivery Time

What if my order includes several items with different delivery availabilities?

All of your items will be shipped as soon as they are available.  If separate shipments are required the shipping cost wil reflect the additional shipping.  For example, Mercedes maintenace parts and Mercedes performance parts are shipped from different locations and will incur separte shipping charges.

What sales taxes need to be collected?

AllMercedes is required to collect sales tax for orders delivered to addresses within the State of California.  Each customer shall be responsible for paying any use taxes due for products shipped to any other state.

What is All Mercedes' order acceptance policy?

Your receipt of an electronic order confirmation does not automatically signify our acceptance of your order.  AllMercedes Inc., reserves the right to decline your order for any reason.  We also reserve the right to remove items from your order that are temporarily unavailable for any reason.  Orders greater than $500 may require additional forms of identification and verification prior to shipment.  All International orders are subject to verification of the identity of the cardholder.  Such verification procedures may involve faxing additional proof of ID (passport, driver's license) prior to the shipment of a particular order.

What about backordered items?

Occasionally, a particular item may be temporarily out of stock.  Backordered items are typically shipped out when they are received within our warehouse.  Backorders over 2 months old will prompt a call or email from our Customer Service Department to confirm that you still wish to receive the item.  Regular shipping charges apply to all backordered items.

Can I will-call my order?

Our will call counter has become a bit of a problem in recent months. Due to an increased number of customers, we have had difficulty keeping sales guys on the phone. Although we enjoy meeting our customers in person, each will-call / walk-in order often takes up to five times the length of time as a phone order. Our resources at this time cannot support a full-time showroom. As such, we have made some changes to help streamline our will-call process, please take a moment to read them:

When Mercedes first designs and builds a car, it subcontracts out with many different suppliers (most of whom are German companies) to supply parts for the car. With today's global economy, a lot of these OEM suppliers are manufacturing parts for the cars all over the world - both for the aftermarket (like the parts that we sell), and for the original cars themselves. Bosch, for example, has shifted a large portion of its manufacturing to Asia in an attempt to reduce the costs associated with the high cost of German labor. In many cases, it may not be possible to get a particular part manufactured in Germany, because so much of the production of the "German" cars and parts is done outside of Germany.
All Mercedes prides itself in selling only OEM quality replacement parts. These parts are manufactured by the same suppliers to Mercedes and are direct replacements to the ones offered by the Mercedes dealers. In almost all of the cases, the part that you would receive if you bought it from a Mercedes dealership, would be the same part that we are offering. The only difference is that the dealer delivers these parts in a Mercedes box, and at up to 3-5 times the cost of the OEM part. Unfortunately, the odds are that if you went into the Mercedes dealership and bought the same parts that came in Mercedes boxes, they would be 3-5 times more expensive, and would also be made in Italy, and South Africa.

Questions, problems, suggestions?

If you have any problems with your order, please don't hesitate to contact out customer service department Monday thru Friday 8AM-5PM Pacific Standard time.